Legal

Refund & Cancellation Policy

Last updated: 1 January 2026 · Applies to all services purchased from shopinghudda.online (India) and shopinghudda.online LLC (United States).

This Refund & Cancellation Policy explains when and how you may cancel a service and when a refund is available. It forms part of, and should be read together with, our Terms & Conditions and Privacy Policy. By booking or purchasing any service you confirm that you have read and accepted this policy.

1. Free services

Free services (discovery calls, brand snapshot reviews, downloads, template library access and community Q&A) carry no fee, so no refund applies. You may cancel or reschedule a free session at any time, though we ask for at least 12 hours’ notice so the slot can be offered to someone else. Repeated no-shows (three or more) may result in free-session privileges being paused for six months.

2. One-time project engagements

For fixed-fee projects, the following cancellation and refund structure applies:

• Before work begins: Cancel any time before the kickoff date and receive a full refund of amounts paid, less a 5% payment-processing fee.
• Within 48 hours of kickoff: Cancel within 48 hours of the kickoff session and receive a 70% refund of amounts paid. The remaining 30% covers reserved consultant capacity and completed discovery work.
• After 48 hours of kickoff: Refunds are calculated on a milestone basis. Completed milestones are non-refundable. Unstarted milestones are refundable in full. A milestone that is in progress is refundable at 50%.
• After final delivery: Once final deliverables have been handed over and approved, no refund is available.

3. Retainer engagements

• Retainers are billed monthly in advance and require the minimum term stated in your proposal (typically 3 or 6 months).
• You may cancel a retainer at any time by giving 30 days’ written notice. The notice period begins on the first business day after we acknowledge your notice.
• The current month’s fee is non-refundable, as consultant capacity has already been reserved.
• Any prepaid, unused full months beyond the notice period will be refunded in full.
• Cancelling before the minimum term ends may result in the remaining minimum-term balance becoming payable, at our discretion, where a discounted rate was granted on the basis of term length.

4. Workshops and training

• More than 14 days before the session: full refund, less a 5% processing fee, or free transfer to a new date.
• 7–14 days before the session: 50% refund, or one free transfer to a new date within 90 days.
• Less than 7 days before the session: no refund. One transfer may be granted at our discretion for a 25% rebooking fee.
• No-show on the day: no refund and no transfer.

5. Discovery sprints and paid audits

Paid discovery sprints and standalone audits are considered fully delivered once the report or findings session has been provided. Because these are time-and-expertise products, they are non-refundable after delivery. If you cancel before the audit work has commenced, the standard one-time project rules in Section 2 apply.

6. Third-party costs (non-refundable)

The following are paid to third parties and are never refundable by us:

• Advertising spend paid to Google, Meta, LinkedIn, X or any other ad platform
• Software, subscription, stock asset, font or hosting licences purchased on your behalf
• Domain, SSL, CDN or infrastructure costs
• Bank charges, wire fees, currency conversion fees or payment-gateway charges
• Third-party contractor or specialist fees already incurred with your written approval

7. Cancellation by us

We reserve the right to cancel or reschedule an engagement. This may happen if:

• The scope falls outside our competence or capacity
• Required information, access or approvals are not provided within a reasonable timeframe
• Invoices remain unpaid beyond the stated due date
• We detect abusive, unlawful or fraudulent conduct, or a conflict of interest
• Force majeure events prevent delivery

If we cancel for a reason other than your breach, you will receive a full refund of all amounts paid for undelivered work, plus a pro-rata refund of any retainer fee for the unused portion of the month.

8. How to request a refund or cancellation

Send a written request to billing@shopinghudda.online with:

• Your full name and company name
• Invoice number(s) and date(s) of payment
• The service being cancelled
• The reason for the request
• Your preferred refund method

You may also call our 24/7 human help desk on +1 (800) 555-0142 (US) or +91 90000 55142 (India) to begin the process, but a written request is required to finalise it.

9. Processing times

• Acknowledgement of your request: within 2 business days
• Decision and written outcome: within 10 business days
• Refund issued to original payment method: within 7–14 business days of approval
• Bank or gateway delays beyond our control may add a further 5–10 business days

Refunds are issued in the original currency of payment. Currency fluctuation differences are not reimbursed.

10. Chargebacks

Please contact us before initiating a chargeback. Filing a chargeback without first contacting us may result in suspension of all active services, forfeiture of pending deliverables, and recovery of any chargeback fees charged to us by the payment provider. We cooperate fully with legitimate dispute-resolution processes.

11. Statutory rights

Nothing in this policy limits any non-waivable statutory consumer rights you may have under applicable Indian or United States law, including state-level consumer protection statutes. Where local law provides a stronger remedy, that law prevails.

Legal

Privacy Policy

Last updated: 1 January 2026 · shopinghudda.online (India) & shopinghudda.online LLC (USA)

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. We are the data controller for information collected through this website and our consulting services.

1. Information we collect

Information you give us

• Name, email address, phone number and company name submitted via forms
• Billing details, GST/VAT number and invoice address
• Project information, business data and documents you share during an engagement
• Call recordings or notes, where you consent to recording
• Survey responses, feedback and correspondence

Information collected automatically

• IP address, approximate location, browser type, device type and operating system
• Pages viewed, referring URL, time on page and interaction events
• Cookies and similar identifiers (see Section 5)

2. How we use your information

• To respond to enquiries and deliver free or paid services
• To prepare proposals, invoices and contracts
• To provide 24/7 human support across time zones
• To improve our website, services and content
• To send service updates and, where consented, marketing emails
• To comply with tax, accounting and legal obligations
• To detect and prevent fraud, abuse and security incidents

We do not sell your personal information. We do not share it with advertisers for cross-context behavioural advertising.

3. Legal bases for processing

Depending on your location, we rely on one or more of the following:

• Contract: to deliver services you have engaged us for
• Consent: for marketing emails, call recording and non-essential cookies
• Legitimate interests: to secure our systems, improve services and prevent fraud
• Legal obligation: to retain tax and accounting records

4. Sharing and disclosure

We share information only with:

• Service providers — hosting, email, CRM, analytics, payment processing and scheduling tools, bound by confidentiality obligations
• Professional advisers — accountants, auditors and lawyers, where necessary
• Authorities — where required by law, court order or valid legal process
• Successors — in connection with a merger, acquisition or sale of assets, with notice to you

We do not authorise service providers to use your personal information for their own marketing purposes.

5. Cookies and tracking

We use:

• Essential cookies — required for the site to function (session, security, form protection)
• Analytics cookies — to understand aggregate usage and improve content
• Preference cookies — to remember your settings

You can control cookies through your browser settings. Blocking essential cookies may affect site functionality. Where required by law, we request consent before setting non-essential cookies.

6. Data retention

• Enquiry and contact data: 24 months from last contact
• Client project data: duration of engagement plus 5 years
• Invoices, tax and accounting records: 7 years, or as required by law
• Free-session records: 12 months
• Marketing consent records: until withdrawn, plus 24 months

7. Security

We use encryption in transit (TLS), access controls, least-privilege permissions, multi-factor authentication for internal systems and regular backups. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. If a breach affects your rights, we will notify you and any relevant authority as required by law.

8. Your rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion, subject to legal retention obligations
• Restrict or object to certain processing
• Receive your data in a portable format
• Withdraw consent at any time, without affecting prior lawful processing
• Lodge a complaint with a supervisory authority

This includes rights under the EU/UK GDPR, the California Consumer Privacy Act as amended (CCPA/CPRA), and India’s Digital Personal Data Protection Act, 2023 (DPDP Act).

To exercise any right, email privacy@shopinghudda.online. We respond within 30 days.

9. International data transfers

We operate offices in India and the United States, so your information may be transferred to and processed in either country. Where personal data originates in the EEA, UK or Switzerland, we rely on Standard Contractual Clauses or another lawful transfer mechanism, and apply appropriate safeguards.

10. Children’s privacy

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it promptly.

11. Do Not Track

Our website does not currently respond to browser “Do Not Track” signals, as there is no consistent industry standard. You can limit tracking via cookie settings or browser extensions.

12. Third-party links

Our site may link to third-party websites, tools or platforms. We are not responsible for their privacy practices. We encourage you to review their policies before submitting information.

13. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top will reflect any change. Material changes will be communicated by email or a prominent notice on the website.

14. Contact us

Privacy enquiries: privacy@shopinghudda.online
24/7 human help: +1 (800) 555-0142 (US) · +91 90000 55142 (India)
India: Level 8, Cyber Hub, DLF Phase 2, Sector 24, Gurugram, Haryana 122002
India: 4th Floor, Prestige Tech Park, Kadubeesanahalli, Outer Ring Road, Bengaluru, Karnataka 560103
USA: 1201 Orange Street, Suite 600, Wilmington, Delaware 19801

Legal

Terms & Conditions

Last updated: 1 January 2026 · Please read carefully before purchasing or using any service.

1. Acceptance of terms

By accessing this website, booking a free session, or purchasing any paid service, you agree to be bound by these Terms & Conditions, our Privacy Policy and our Refund & Cancellation Policy. If you do not agree, do not use the website or services.

If you are entering into these terms on behalf of a company, you confirm that you have authority to bind that company.

2. Definitions

• “We”, “us”, “our” — shopinghudda.online (India) and shopinghudda.online LLC (USA)
• “You”, “client” — the individual or entity engaging our services
• “Services” — free and paid consulting, strategy, branding, marketing and advisory services
• “Deliverables” — documents, designs, strategies, reports or other outputs we provide
• “Third-party platform” — any external product, tool, ad network or service not owned by us

3. Nature of services

We provide independent consulting and advisory services. We are not a law firm, accounting firm, investment adviser, or a regulated financial institution. Nothing we provide constitutes legal, tax, accounting or investment advice. You should obtain specialist professional advice where required.

We are not affiliated with, endorsed by, or an official partner of any third-party brand, platform, agency or certification body unless we state so explicitly in a signed agreement.

4. Free services

• Free services are offered at our discretion, subject to availability and capacity.
• Free sessions are limited to one per company per quarter unless stated otherwise.
• Free services are provided “as is” without warranty and carry no service-level guarantee.
• We may decline, reschedule or discontinue free services at any time without liability.
• Free services do not create an ongoing obligation on either party.

5. Quotes, proposals and payment

• All paid engagements require a written proposal or statement of work accepted by you.
• Prices are shown in USD unless otherwise stated. Indian clients may be invoiced in INR.
• Applicable taxes (GST, VAT, sales tax) are added where legally required.
• Projects: 50% due at kickoff, 50% on delivery, unless milestones are specified.
• Retainers: billed monthly in advance.
• Workshops: 100% payable in advance to reserve the date.
• Invoices are due within 7 days unless agreed otherwise in writing.
• Late amounts may accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower.
• We may suspend services while invoices remain overdue.

6. Client responsibilities

• Provide accurate, complete and timely information, assets, access and approvals
• Nominate a single point of contact with decision-making authority
• Respond to requests within agreed timeframes
• Ensure you have rights to any content, logo, image or data you supply to us
• Comply with all applicable laws, including advertising and data protection regulations
• Maintain your own backups of any materials you share

Delays caused by you may extend timelines and, where significant, incur additional fees.

7. Intellectual property

Our property

Our methodologies, frameworks, templates, tools, internal documents and pre-existing materials remain our exclusive property. Nothing in these terms transfers ownership of these to you.

Your property

You retain ownership of all content, data, trademarks and materials you provide. You grant us a limited licence to use them solely to deliver the services.

Deliverables

Upon full payment, you receive ownership of final approved deliverables created specifically for you, excluding our underlying frameworks and third-party assets. We retain the right to display non-confidential work in our portfolio unless you request otherwise in writing.

8. Confidentiality

Each party will keep the other’s non-public information confidential, use it only for the purpose of the engagement, and protect it with reasonable care. This obligation survives termination for three years. It does not apply to information that is public, independently developed, or required to be disclosed by law.

9. No guarantee of results

Marketing, branding and business outcomes depend on many factors outside our control, including your product, pricing, market conditions, competition, execution and platform algorithms. We do not guarantee any specific result, including but not limited to search rankings, traffic volumes, lead counts, conversion rates, revenue, funding or profitability. Any example, benchmark or case study shown on this website is illustrative and not a promise of future performance.

10. Third-party platforms and tools

• We may recommend or work within third-party platforms (ad networks, CMS, analytics, CRM, hosting).
• We do not control these platforms and are not responsible for their performance, policies, outages, pricing changes or account decisions.
• Your use of a third-party platform is governed by that platform’s own terms.
• Ad spend and subscription fees are paid by you directly to the platform and are non-refundable by us.
• We are not liable for account suspensions, policy violations or data loss caused by third parties.

11. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the services is limited to the total fees you paid to us in the three (3) months preceding the claim.

We are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including lost profits, lost revenue, lost data, lost goodwill, or business interruption, even if advised of the possibility of such damages.

Nothing in this section limits liability that cannot be limited by law, including fraud, wilful misconduct, or death or personal injury caused by negligence.

12. Indemnification

You agree to indemnify and hold us harmless from any claim, loss, liability or expense (including reasonable legal fees) arising from: (a) content or materials you provided; (b) your breach of these terms; (c) your violation of any law or third-party right; or (d) your use of deliverables in a manner not intended or approved by us.

13. Term and termination

• Project engagements end upon delivery and final payment.
• Retainers continue until cancelled with 30 days’ written notice, subject to any minimum term.
• Either party may terminate immediately for material breach that remains uncured 14 days after written notice.
• We may terminate immediately for non-payment, unlawful conduct, or abusive behaviour toward our staff.
• On termination, you remain liable for fees for work completed up to the termination date.

14. Non-solicitation

During the engagement and for 12 months afterwards, you agree not to directly solicit our employees or contracted consultants to leave our engagement, without our written consent.

15. Force majeure

Neither party is liable for failure or delay caused by events beyond reasonable control, including natural disasters, war, civil unrest, strikes, epidemics, government action, internet or utility failures, or platform-wide outages.

16. Governing law and disputes

These terms are governed by the laws of India for engagements contracted through our Indian entity, and by the laws of the State of Delaware, USA for engagements contracted through our US entity, without regard to conflict-of-law rules.

The parties will first attempt to resolve any dispute through good-faith negotiation within 30 days of written notice. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts at Gurugram, Haryana (India) or Wilmington, Delaware (USA), depending on the contracting entity.

17. Changes to these terms

We may update these Terms & Conditions at any time. The revised version takes effect when posted on this page with an updated date. Continued use of our services after that date constitutes acceptance. Material changes affecting active engagements will be notified in writing.

18. Severability and waiver

If any provision is found unenforceable, the remaining provisions remain in full force. Our failure to enforce a provision is not a waiver of our right to do so later.

19. Entire agreement

These terms, together with any signed proposal or statement of work, constitute the entire agreement between the parties and supersede all prior discussions and representations.

20. Contact

Legal enquiries: legal@shopinghudda.online
24/7 human help: +1 (800) 555-0142 (US) · +91 90000 55142 (India)
India: Level 8, Cyber Hub, DLF Phase 2, Sector 24, Gurugram, Haryana 122002
India: 4th Floor, Prestige Tech Park, Kadubeesanahalli, Outer Ring Road, Bengaluru, Karnataka 560103
USA: 1201 Orange Street, Suite 600, Wilmington, Delaware 19801